Privacy Policy

Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.recordergroupslondon.co.uk or www.recordergroupslondon.co.uk (the“Website”). This policy also includes contact enquires or transactions made via email, phone calls, direct contact, verbal or other means. This includes sales or repair transactions (“orders”) take place with Recorder Shop London, any representative or the Website owner, Julie Dean ( “we/our”).


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


PERSONAL INFORMATION


When you make a purchase or transaction, attempt to make a purchase through the Website, in person or via other methods of contact, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.


HOW DO WE USE YOUR PERSONAL INFORMATION?


We use the information that we collect generally to fulfil any orders (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Email enquires and email conversations are stored on an email server to allow order or enquiry history. Additionally, we use this information to communicate with you or screen orders for potential risk or fraud. This information is stored physically or electronically for contractual reasons to enable order management, tracking and accounting purposes. We note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests detailed here.


Customers are invited to join the email mailing list by using the online sign up sheet or written sign up sheet. The mailing list is optional and contains an unsubscribe link. Names will not be added to the mailing list automatically when making a purchase via the Website. Names and email addresses are stored for the purpose of sending and receiving email newsletters.


We use the Device Information that we collect to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).



SHARING YOUR PERSONAL INFORMATION


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use www.Create.net to power our online store, www.mailchimp.com to manage our email mailing list and Google Analytics (https://policies.google.com/privacy) to help us understand how our customers use the Website. Electronic payment information is handled by third party payment providers depending on the payment method selected. As these companies are separate entities to us they have their own privacy policies which we recommend you review.


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


DATA RETENTION

When you place an order through the Website or other means, we will maintain your Order Information for our records until you ask us to delete this information.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@recordershoplondon.co.uk or by mail using the details provided below:


48 South Vale, London, SE19 3BA, United Kingdom

(Please note this is a correspondence address only)


Date: 24/5/2018